Chamber of Commerce – JC (Customer Services Executive)
CMIS-UK have been a pleasure to work with. They are open to finding solutions and tailoring the system to meet our needs.
Law Society/Membership Organisation – JM (Senior Manager)
Possibly the best service standard have ever encountered from an IT company.
First Aid Training Company – AS (Director)
The support, customisation an implementation has been first class. The templates help in sending information to all my clients
Chamber of Commerce – GW (Head of Operations)
We are extremely pleased with the database and its functionality. However the real benefit of working with CMIS-UK has been the can do attitude of the team. The training and ongoing support provided has been superb.
Membership Organisation – KM (Chairman)
CMIS-UK have done a wonderful job for us in helping sort out our membership database. From the day we placed our order to having the system up and running was less than 10 days which included the migration of our database and the integration to our website.
Debt Recovery – RD (Director)
CMIS have throughout the project listened to what I needed – have attempted to find solutions and have no hesitation in answering my many ongoing queries.
Membership & Events Organisation – EF (Group Operations Director)
…the team and Rubi are very accommodating to our ever changing needs and do everything they can to support us in achieving this. Nothing is ever to much and we know they are always there to support us if we need them. I would highly recommend Rubi.
Chamber of Commerce – KH (Operations Manager)
When our old CRM became out of date we went out to tender for a new CRM solution to help us manage Membership, Events, International Trade, Business Support as well as support our Training arm of the Business. We knew we wanted a solution that would be easy to use, would integrate with our finance system and website as well as give us reports which would help us manage the business. Rubi fitted the bill and CMIS have been brilliant throughout our whole journey. From bespoke development, data transfer, training staff as well as technical support in integrating with our new finance package and new website. CMIS have gone above and beyond in helping us, from individual queries through to quite detailed technical specification requirements to enable a fully integrated solution. What’s been critical has been Mark’s approach at CMIS; helping our frontline teams and non technical staff to understand and implement new procedures. Mark is able to translate and communicate quite technical instructions in a really user friendly way – brilliant for us non techies!
Membership Organisation – HL (Association Manager)
I have been really please with RUBI as a CRM system. I particularly like the amazing quick response to queries, and that the team are quick to pick up the phone and sort out any challenges immediately (not that there have been many!)
Membership Organisation – RG (Research & Events Officer)
As a membership and events organisation we were having difficulty finding a CRM software that could accommodate our needs. As soon as I contacted the guys at CMIS-UK they went out of their way to ensure that the system could be tailored to us. Not only is the Rubi system extremely user-friendly, but the customer service has been exceptional at all times. I would recommend CMIS-UK and the Rubi CRM system to anyone.
Travel Marketing Organisation – ES (Company Secretary)
…the Team at CMIS are very professional in their approach. Always willing to help and not lead you into a long protracted process to get things done. Very reasonably priced and there has only ever been one occasion when the system wasnt working and it was for a very short period of time. They communicate effectively and make me feel that my business is important to them. I would recommend them very highly to others looking for an easy to use online booking system.
Business Support Organisation – PB (Sales Manager)
After some initially disappointing enquiries CMIS was recommended to us from a business colleague. The difference in service was very apparent – they listened to what we had to say and then put together an interactive on-line presentation of the Rubi DB based on our immediate and potential requirements.
Once we decided to go with CMIS the subsequent face to face training was very clear and straightforward. Subsequent ‘hands-on’ support and query resolution has been very good and very quick; we’ve never had a problem getting hold of the team and there’s no endless waiting in call queues with CMIS which is a rare commodity in IT support!
Chamber of Commerce – LC (Chief Executive)
The Chamber have been using the CRM system from CMIS-UK for over 3 years and it has proved to be a great asset to the business. We manage membership records, events and all bookings through the system and run a variety of management reports from it. CMIS-UK have also recently created a web portal for us enabling a smooth and seamless integration with Rubi and our current website which has reduced staff time in terms of content management and will enable our members to use the website to showcase their businesses more effectively.
The CMIS team are excellent IT professionals with the technical know-how necessary to develop the system as our own business grows. The on-going support and advice they provide to my team is second to none and I am happy to recommend them to other Chambers and organisations.